Duxery products are shipped globally. In The Netherlands, shipping is free on orders over €75 and 3,50 for smaller orders. We usually ship your order within 1 business day. If for some reason your order will ship later, you will be notified on the product and/or checkout page.
Shipping times vary per country. Once your order has shipped, you can expect to receive your package in approximately:
- Netherlands: 1 business day
- Belgium, Germany: 1-2 business days
- France, UK: 2-3 business days
- Most other EU countries: 3-7 business days
- United States: 5-7 business days
- Other non-EU countries: 5-12 business days or more
Note: You may need to pay additional import taxes and/or fees upon receiving your order in some non-EU countries.
Returning your Order
If you're not happy, we're not happy. That's why you're free to return your order within 30 days of receiving it for any or no reason. We will provide you with a full refund as soon as we've received and cleared your return shipment. For orders in The Netherlands, we will provide you with a return label free of charge.
In order to process your return smoothly, we kindly request you to fill out the form below. After that, you will receive instructions and you can send your parcel back to us. We will process your refund after receiving your package. We try to make this process very easy and fast. Please note that we can not accept returns of products that have been used/damaged/etc.