Frequently Asked Questions (FAQ)
If you have a question, suggestion, complaint or want to reach out for any other reason, please visit our contact us page. We’ll be more than happy to help.
If you’re not happy, we’re not happy. That’s why we allow returns for a period of 30 days, for any or no reason. To read our returns policy or to return a product, please click here.
Duxery is based in The Netherlands. That’s also where all our products are designed, and where our orders are shipped from.
We use 100% organic cotton and other materials such as recycled polyester in our clothing. Our suppliers have OCS Blended certification on mixed products, and for 100% organic products our suppliers have GOTS certification. Suppliers are REACH compliant and Oeko Tex certified as well. This helps us ensure the safety of the product on your skin.
Washing instructions can be found on labels inside our products. In order to remain environmentally friendly and guarantee quality, we recommend you wash your clothes inside out at a maximum temperature of 30 degrees and that you don’t use a dryer. We recommend washing your clothes before wearing them.
A large part of our prices is made up of production costs; this includes living wages for workers, production in ethically operating factories (partly within the EU) and organic materials of the highest possible quality. The remaining part helps us cover the costs of our website, packaging & shipping, marketing and other costs.
We ship most in-stock orders within 1 business day. Shipping times vary per country. Once your order has shipped, you can expect to receive your package in approximately:
- Netherlands: 1 business day
- Belgium, Germany: 1-2 business days
- France, UK: 2-3 business days
- Most other EU countries: 3-7 business days
- United States: 5-7 business days
- Other non-EU countries: 5-12 business days or more
Note: You may need to pay additional import taxes and/or fees upon receiving your order in some non-EU countries.
You may need to pay additional import taxes and/or fees upon receiving your order in some non-EU countries. Within the EU, no additional taxes or fees need to be paid.
We currently ship to almost every country. You can see shipping fees for your country during checkout. In The Netherlands, shipping is free on orders over €75.
We are able to sell products on a wholesale basis. If you would like to discuss the possibilities, please reach out to us.
We don’t offer an affiliate program at this time. However, if you’re a blogger/YouTube creator or want to bring our products under attention in a different way, we might be able to work something out. Feel free to reach out!